Shipping Policy
Bak Lai Fishball Food Industries Sdn Bhd process your order within 24-48 working hours and will ship within the next 24 hours. Item will be delivered to your doorstep the next 1-5 working days.

In the case where item purchased is not available, order will be put on hold and a notice will be sent via email. Kindly contact customer service to make replacement. Once replacement has been made, order will be processed within 1 working day. We will advise accordingly if there is any delay in delivery time.
If more than 10 days have passed, and you have yet received the parcel, please email us at to review the status of your order.

Delivery Time & Fees
Domestic Shipping (across Malaysia)
Orders received will be processed and shipped out within 24-48 working hours during normal time. (Please expect delay during peak time and notice will be given in Social Media.)

The delivery will take place within another 3-7 working days.. Actual shipping costs will be reflected on the website automatically upon checkout based on weight.